Cultivate Candidate and Client Loyalty in the Downturn

Cultivate Candidate and Client Loyalty in the DownturnCultivate Candidate and Client Loyalty in the DownturnCultivate Candidate and Client Loyalty in the Downturn Training CornerRecruiting is a balance of relationships and time. During a downturn, its mora important than ever to focus on the fundamentals of geschftliches miteinander and prepare for the future. Use the extra time you have now to cultivate your client relationships so youll be top of mind when hiring picks up.The reality is that temporary staffing is often the hardest hit during a recession but is likely to quickly rebound as the economy improves. Be prepared by gathering quality clients and candidates now.Doing so requires preparation, knowledge-gathering and initiative. The good news there are plenty of free or low-cost resources available to help you create a lasting impact with clients and candidates. Use the suggestions below to create an action plan.Strengthen Client RelationshipsThe reality is that you might hav e more time on your hands than you would like right now. Use that time wisely. Become the expert that youve always wanted to be. Get a firm grip on trends in key industries. It might just help you uncover a hidden pocket of need that can turn into business.Wikipedia is a great resource for doing account research. In addition to the primary article, be sure to look at the See Also section, as well as other referenced articles. Another way to stay on top of industry and client trends is by setting up Google alerts and RSS feeds.Also consider signing up for newsletters within your clients industries to stay on top of trends. Visit associations such as Staffing Industry Analysts (SIA) and the American Staffing Association (ASA) for additional industry information and trends.Once you become an industry expert, share that knowledge with your clients. If you see something interesting thats relevant to their business, forward it to them. This will show youre a true industry partner. Its als o a better context for picking up the phone to ask if they have any business. (Youll have to do that eventually, but you cant do it every week.)When times are good, hiring managers have recruiting firms galore at their doorstep. The opposite is true as soon as hiring slows. Be a resource for your clients in both good and badeanstalt times. When business picks up, youll be their go-to person.Organize Your CandidatesTake the time to organize your candidates. Our candidates are our best resource, but not every candidate is the best resource. Rank them, organize them, and have them ready to utilize at a moments notice. It sounds simple enough, but its a giant task that will allow you to win in the long run. The abundance of available candidates during a downturn makes this imperative.These times also give you access to candidates who might otherwise have been out of reach. With layoffs now commonplace, even employed candidates may become available.Think about having a ranking system tha t works for your organization and recruiting style. An easy way to do so is with folder functionality and rating system.Build a Candidate PipelineDuring a downturn, job seekers tend to hold tight to their current jobs. What can you do as a professional recruiter to get their attention? Start by building meaningful candidate relationships that will support your hiring goals.Suggest interesting (and free) initiatives to candidates, including local lectures and similar events, or forward them useful articles (Career Advice area is a great source of job seeker information.)Another interesting option is to utilize social networking. Organize online groups around a particular industry or candidate need or consider putting together a fan page for your company. Use this time to collect as many candidates and as much information as possible. Social networking is a great way to build your brand.Pay Attention to LayoffsAt the end of World War II, government labs were shutting down and many eng ineers came on the job market. Hewlett-Packard founders Bill Hewlett and Dave Packard took the opportunity to hire as many of those engineers as possible. Acting on this recruitment opportunity welches fundamental to Hewlett-Packard later becoming an industry giant.Take a cue from HPs initiative. Reach out directly to companies who are downsizing to see if you can help with the transitioning of laid-off workers. Set up hiring resources such as resume writing and interviewing classes to increase your interaction with these folks. In the process, youll get exposure to potential new candidates.You may be surprised by what you uncover while partnering with your client companies. For instance, during the period that Hewlett-Packard monopolized the hiring of engineers, it was actually downsizing other areas of the company.To stay on top of downsizing trends, check WARN notices published by state and city government. Also check websites such as ClickZ and Layoffblog.com.Build Your Company BrandIn a candidate-saturated hiring market, consider using new methods such as online media to attract job seekers. A brief video or podcast can significantly enrich your job posting, and is an investment that wont break the bank.As well, remember to clearly delineate your brands unique positioning in your job postings. To find out more, search on company brand in Resource Center for helpful resources.Become a Credible Industry ResourceA downturn will often provide public speaking opportunities, as groups and associations look for speakers outside of the paid speaking circuit. Offering your speaking skills or those of someone within your organization is a great way for a little free publicity and great for company branding.Also, consider leading or hosting an online webinar. Market it to your clients and/or your candidates as a means of staying in front of them and building your brand as a knowledge partner.Acting on just a few of the above steps will help insure the future growth and success of your staffing company. Remember to focus on business fundamentals that strengthen client relationships, build candidate pipelines and raise brand awareness. Doing so will help see you through these challenging times to a brighter tomorrow.

Work-at-Home Call Center Jobs in Chicago and Illinois

Work-at-Home Call Center Jobs in Chicago and IllinoisWork-at-Home Call Center Jobs in Chicago and IllinoisIf you want to work from home and you live in Illinois, this list of call center companies that hire for work at home jobs in Illinois is a good place to start. American ExpressThis financial services giant employs remote call center agents with experience in reservation systems and travel agents to work in its corporate travel division. Bilingual agents also needed. Apple At-Home AdvisorsApple At-Home, the virtual call center division of AppleCare, employs both college students and non-students for full- and part-time positions. Jobs are listed with locations, but they are hired nationwide. Apple provides a computer and phone. AROCustomer service, sales and business telemarketing are the remote call center positionsthis BPO offers, but it also has home-based work in insurance auditing and for LPNs and RNs in medical call centers. binnensee more work-at-home insurance jobs and sa les jobs from home. Aspire LifesylesHome-based employees handle in-bound customer requests via phone, e-mail, and chat in positions called brand ambassadors or concierges. Brand ambassadors are customer service for the companys corporate clients. Fluency in English is required. Fluency in French, German, Spanish or Italian is a plus. Asurion (formerly NEW Corp)Call center for device replacement insurance hires remote employees from Illinois for full- and part-time call center work. EnterpriseCar rental company that also owns Alamo and National Car Rental employs full-time reservation agents who work from home in Illinois. Pay is $12-14 per hour. French- and Spanish-speaking agents, in particular, are needed. LiveOpsCompany hires independent contractors for a variety of call center jobs for its clients including outbound sales, bilingual customer service (Spanish and French) and financial services. Agents are paid at a rate that is based on minutes of talk time plus sales incentives in some cases. Agents must become certified to work for individual clients. This certification is notlage paid. Sitel WorkHomeThe companys work-at-home program hires home-based employees who take inbound customer service calls for its clients, providing service in billing, account inquiries, product orders or inquiries, installation scheduling or technical troubleshooting. All positions involve some sales. Bilingual agents with fluency in English, French, German, Italian, Korean, Mandarin, Portuguese and Spanish. Support.comBusiness process outsourcing (BPO) company provides remote technological support to its clients, via remote tech support chat and call center agents. Its home-based technicians answer inbound calls, while its solutions center supervisors, who also work from home, support and supervise the technicians. See more technical support jobs from home. SYKES Home Powered by Alpine AccessHome-based employees take customer service and sales calls for a variety of this BPOs clients. They are paid for training and once started receive $9/hour. Applicants who are offered a position must pay for a hintergrund check. Bilingual skills a plus languages include Spanish, Mandarin and Cantonese. More Bilingual Call Center Jobs TeleTechHomeBPO hires part-time call center associates in some U.S. states, including Illinois, and the U.K. to work from home as call agents and other fields. Bilingual call center agents needed. Benefits include paid training, 401k. Pay is $9-10/hour. TranscomGlobal call center outsourcing firm employs home-based customer service and tech support agents in Illinois. Ver-A-FastWork-at-home call center agents from Illinois and other states use a predictive dialer system to make verification calls for companys clients, which are primarily from the newspaper industry.

Resume FormatsWith Examples and Formatting Tips

Resume FormatsWith Examples and Formatting TipsResume Formatss and Formatting Tips